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LEGAL INFO

 

Website Terms & Conditions:

1. Terms of Website Use

1.1 These terms of use (together with the documents referred to in it) tells you the terms and rules on which you may make use of this website www.lucypaltnoi.com (Site). Use of this Site includes accessing, browsing, or registering to use the Site and does not include nor permit any sale of services on this Site. By using this Site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, please do not use this Site.

2. Information About Us

2.1 www.lucypaltnoi.com is a Site operated by Connecting Insight Limited ("We").  We are a limited company registered in England and Wales under company number 07331933 and have our registered office at 85 Woodfield Drive, East Barnet, Barnet EN4 8PD.

3. There are other terms that may apply to you

3.1 These terms of use refer to the following additional terms, which also apply to your use of our site:

3.1.1    Our Privacy Policy.

3.1.2    Our Cookie Policy.

3.1.3    Our Business Terms for the provision of any services to you.

3.1.4    Our Terms of Sale and Supply will apply to any purchases made online through this Site.

4.  Changes to this Site and/or to these Terms

4.1 We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on all users of this Site.

4.2 We may update this Site and change the content from time to time, however we are under no obligation to update it.

4.3 Without prejudice to your statutory rights, we make no representations, warranties or guarantees, whether express or implied, that this Site, nor any of the content on this Site, will be free from errors or omissions nor is accurate, complete nor up-to-date.

5. Access to this Site

5.1 This Site is made available free of charge and access is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of this Site without notice at any time or for any period, without liability to you.  We will try to give you reasonable notice of any suspension or withdrawal.

5.2 You are responsible for making all arrangements necessary for you to have access to this Site.  You are also responsible for ensuring that all persons who access this Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. 

5.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

5.4 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

5.5 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at lucy@lucypaltnoi.com.

6. Linking to this Site

6.1 If you would like to link to our home page, you may do so with our prior written permission and in a way that is fair and legal, that does not damage our reputation nor take advantage of it.

6.2 You must not establish a link nor frame to this Site in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to this Site in any website that is not owned by you. We reserve the right to withdraw linking permission without notice.  The website in which you are linking must comply in all respects with the content standards set out in these terms. If you wish to make any use of content on this Site other than that set out above, please contact lucy@lucypaltnoi.com

7. Prohibited Uses

7.1 You may not use this Site:

7.1.1 in any way that breaches any law or regulation;

7.1.2 in any way that is unlawful or fraudulent;

7.1.3 for the purpose of harming anyone in any way;

7.1.4 to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);

7.1.5 to reproduce, duplicate, copy or re-sell any part of this Site in contravention of the provisions of our terms of website use; nor

7.1.6 to access without authority, interfere with, damage or disrupt any part of this Site; any equipment, server, database or network on which this Site or any material on it is stored; any software used in the provision of this Site; or any equipment or network or software owned or used by any third party; or not to attack this Site via a denial-of-service attack or a distributed denial-of service attack.

7.2 By breaching this provision 7, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this Site will cease immediately.

8. Viruses

8.1 We do not guarantee that this site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform in order to access this site. You should use your own virus protection software.

8.2 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

9. Intellectual Property Rights

9.1 We are the owner or the licensee of all intellectual property rights in this Site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.  

9.2 You may print off one copy, and may download extracts, of any page(s) from this Site for your personal use only and you may draw the attention of others within your organisation to content posted on this Site.  You must not otherwise modify the paper or digital copies of any materials you have printed off or downloaded in any way. You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on this Site must always be acknowledged.

9.3 You must not use any part of the content on this Site for any other purpose (including without limitation, reproducing, modifying, copying, distributing, publishing, licensing, deep-linking nor creating derivative works from any part of the content on this Site) without our prior written permission. without obtaining a written licence to do so from us or from our licensors. If you print off, copy or download any part of this Site in breach of these terms of use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

10. No Reliance on Information

10.1 The content on this Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on this Site.

10.2  Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

10.3 Connecting Insight Limited and Lucy Paltnoi provide coaching and complementary therapy services and as such, neither Connecting Insight Limited nor Lucy Paltnoi provides medical or psychological advice, opinions, counsel, diagnoses, treatments, or guarantee of results. Lucy Paltnoi does not have any formal training in medicine or psychiatry and is not medically qualified. Lucy Paltnoi does not provide medical or psychological advice, does not diagnose nor cure conditions, does not prescribe medication nor perform medical treatment, nor interfere with any treatment by a licensed medical professional nor offer any guarantee of results. Her coaching and complementary therapy services are not a replacement or substitute for appropriate medical care. Lucy is not responsible for yours or others' misuse of her suggestions or comments on this Site. Do not attempt to self-treat an illness based on information in this Site. If you have or suspect you may have a medical or psychological problem, please consult your doctor immediately. Do not disregard professional medical or psychological advice nor delay in seeking it due to any information on this Site. Always consult with your medical doctor or psychologist about your individual health care needs and any symptoms that may require diagnosis and treatment, medical attention or psychological care. 

10.4 Neither Connecting Insight Limited nor Lucy Paltnoi are responsible for any life choices that are made by you. Any intuitive/mediumistic /channelled /psychic readings or details given in part or in whole on this Website are for entertainment purposes only.

10.5 Neither Connecting Insight Limited nor Lucy Paltnoi provides legal or business advice, opinions, counsel, diagnoses, treatments, or guarantee of results. Lucy Paltnoi is currently a non-practicing solicitor (qualified under the Supreme Court of England & Wales) and as such, she is not insured to provide legal advice. Her coaching is not a replacement or substitute for appropriate legal and/or business advice. Lucy Paltnoi is not responsible for yours or others' misuse of her suggestions or comments on this Site. Do not seek to rely on information in this Site as business or legal advice. If you have or suspect you may have a legal or business problem, please seek appropriate professional advice immediately. Do not disregard professional advice nor delay in seeking it due to any information on this Site.

11. Third Party Links and Resources in this Site

11.1 Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only and not as an endorsement of any third party's content of that website or resource.  We have no control over the contents of those sites or resources. We accept no responsibility for any content therein.

12. How we may use your Personal Information

12.1  We will only use your personal information as set out in our Privacy Policy.

13. Testimonials

13.1 We may post testimonials on this Site regarding client’s experiences of our services. We believe these testimonials reflect experiences that are representative of what clients may generally achieve with our advertised services in actual, albeit variable, conditions. However, this does not warrant nor imply that any given client will experience the exact same or similar results as others who have used similar services, and who have subsequently written testimonials and endorsements. The results experienced by any one individual who has written a testimonial or endorsement is not necessarily what any other particular client should expect to experience. 

14. Limitation of our Liability

14.1 Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

14.2 To the extent permitted by law, we exclude all liability for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with any:

  • use of, or inability to use, this Site; or

  • use of or reliance on any content displayed on this Site; or

  • conditions, warranties, representations or other terms which may contained in this Site or any content on it, whether express or implied.

14.3 Under no circumstances will we be liable for any:

  • loss of profits, sales, business, or revenue;

  • business interruption;

  • loss of anticipated savings;

  • loss of business opportunity, goodwill or reputation; or

  • any indirect or consequential loss or damage;

from your use or reliance on this Site.

14.4 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Site or to your downloading of any content on it, or on any website linked to it.

15. Suspension and Termination

15.1 We will determine, in our discretion, whether there has been a breach of this policy through your use of this Site.  When a breach of this policy has occurred, we may take such action as we deem appropriate.  Failure to comply with this policy constitutes a material breach of these terms of use upon which you are permitted to use this Site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use this Site.

  • Immediate, temporary or permanent removal of any posting or material uploaded by you to this Site.

15.2 We exclude liability for actions taken in response to breaches of this policy.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

16. General

16.1 This Site is directed to people residing in the United Kingdom.  We do not represent that content available on or through our Site is appropriate for use or available in other locations.

16.2 These terms contain the entire understanding and agreement between us and you regarding your use of this Site and takes precedence over any other written or unwritten representation or other communication made by you or us which is not contained herein.

16.3 Should any part of these terms be declared invalid or unenforceable by a court of a competent jurisdiction, that provision shall be deemed modified or deleted in part or whole without affecting the remaining provisions or any part thereof.

16.4 These terms of use, its subject matter and its formation, (and any non-contractual disputes or claims) are governed and construed by English law and you consent to the exclusive jurisdiction of the courts of England.

17.  Contact Us

17.1 To contact us, please email lucy@lucypaltnoi.com.

Thank you for visiting this Site.

CONNECTING INSIGHT LIMITED, 2022

Please click for quick links to each policy below:

A. Website Terms & Conditions

B. Privacy Policy

C. Cookie Policy

D. Booking Terms & Conditions

Terms & Conditions
Cookie Policy

Privacy Policy:

Introduction

This Privacy Notice provides you with details of how we collect and process your personal data through your use of our site www.lucypaltnoi.com and when receiving services from us.

 

By providing us with data, you warrant to us that you are over 13 years of age.

 

Connecting Insight Limited is the data controller and responsible for your personal data (referred to as “we”, “us” or “our” in this Privacy Notice).  We are registered with the Information Commissioner’s Office (ICO: Registration No. Z242599X).

 

Contact Details

Full name of legal entity: Connecting Insight Limited

Registered address: 85 Woodfield Drive, East Barnet, Barnet EN4 8PD

Email address: lucy@lucypaltnoi.com

Data Protection Officer: Lucy Paltnoi

 

1.         How we use your personal data

1.1 Personal data means any information capable of identifying an individual. We are committed to protecting your personal data, as set out in this Privacy Notice. It is a condition of any coaching, advisory and/or complementary therapy consultations or treatments (“Services”) that you give your explicit consent to us documenting and processing your personal data in the manner described below, and in accordance with all applicable legislation.

 

1.2 The personal data we collect from you is as submitted by you via our website, by email, in response to questionnaire(s) and the data you provide us during telephone calls, by email or during the provision of our Services. Records and case notes of your consultations and our discussions will be kept, for efficient and careful practice.  We may automatically collect certain data from you as you use our website by using cookies and similar technologies.  Please see our cookie policy for more details about this.

 

1.3 Personal Data:  We will use your non-sensitive personal data to (a) register you as a new client, (b) manage payment (c) in the provision of our services to you and to manage our relationship with you, for example, to send you appointment reminders or information concerning your consultations/treatments, (d) collect and recover monies owed to us where applicable,  (e) send you details of our goods and services which we believe may be of interest to you and (f) if we promote other practitioners, who may not be connected to us in any way. Our legal grounds for processing your data in relation to points (a), (b), (c), (d) and (f) in this paragraph are for performance of a contract with you in the course of provision of Services, and in relation to points (b), (c), (d), (e) and (f) as may be necessary for our legitimate interests to develop our products/services, to respond to  enquiries relating to our services and grow our business and to recover monies owed.

 

1.4 Sensitive Data: We will use your sensitive personal data (that is data submitted by you which may include your personal information revealing detailed health information (such as background information relevant to your presenting problem, details of mental and physical health issues, information about any health or social care you have received from other providers such as GPs, counsellors or hospitals, details of medications administered, information about family relationships and early child development, and any session notes and assessments), racial or ethnic origin, political opinions, religious or philosophical beliefs, genetic information, biometric information and information about sex life or orientation) via our website, by email, in response to questionnaire(s) and the data you provide us during telephone calls, by email or notes made during the provision of Services), for the purposes of providing our services to you or if we need to comply with a legal obligation. We will only collect what is relevant and necessary for your consultations/treatments. Our legal ground of processing this data is your explicit consent for us to do so, so that we can provide you with our services.   We will send you a further communication asking for you to confirm your consent to this processing.

 

1.5 User Data: We will collect and process data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

 

1.6 Marketing Data: We will collect and process data that includes data about your preferences in receiving marketing from us and your communication preferences. We process this data to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.  Under the Privacy and Electronic Communications Regulations, we will only provide you with marketing communications from us if (i) you made a purchase or asked for information from us that is relevant to our business or services or (ii) you specifically agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.   If you opt out of receiving marketing communications, this opt-out does not apply to personal data provided as a result of other transactions, such as purchases.  As a provider of Services, we need to carry out these marketing services but are mindful of your rights and expectations in that regard. 

 

1.7 We will not share your details with third parties for marketing purposes except with your express consent. If we ask for your consent to use your personal information for marketing purposes you can take back this consent at any time. Any use of your information before you withdraw your consent remains valid. Please contact us if you would like to withdraw any consent given.

 

1.8 Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver our services to you). If you don’t provide us with the requested data, we will have to terminate our service for you as we are unable to practice without this information.

 

1.9 We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email lucy@lucypaltnoi.com.  In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

 

1.10 We may process your personal data without your knowledge or consent where this is required or permitted by law.

 

1.11 We do not carry out automated decision making or any type of automated profiling.

 

2.         Disclosure of your personal data

2.1 We may have to share your personal data with (i) service providers who provide IT and system administration support, (ii) professional advisors including accountants, lawyers, bankers, auditors, insurers and/or in connection with the recovery of any unpaid fees (iii) HMRC and other regulatory authorities (iv) third parties to whom we sell, transfer or merge parts of our business or our assets, (v) to other professionals for the purposes of discussing our Services to you, (vi) to any relevant supervisory coach/training organisation, as part of training (and you will have been previously informed by us about such training) and/or (vii) to  investigate, detect,  prevent  or  mitigate any potential or actual fraud,  security  or  technical  issues; or  to  protect  against imminent  harm  to  the  rights,  property  or  safety  of  its  staff.

 

2.2 We may have to share your data with online video provider such as Zoom or Microsoft Teams.  You will need to check their respective privacy policies before utilizing their service.

 

2.3 We require all such third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. They are only allowed to process your personal data on our instructions.


 

3.         International Transfers

3.1 Some of our third party providers may be businesses outside of the UK and EEA in countries which do not always offer the same levels of protection for your personal data. We do our best to ensure a similar degree of security by ensuring that contracts, code of conduct or certification are in place which give your personal data the same protection it has within the UK and EEA.

 

3.2 We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the UK and EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

 

  • We may transfer your personal data to countries that the United Kingdom regulatory authorities have approved as providing an adequate level of protection for personal data by; or

  • If we use US-based providers that are part of UK regulator approved privacy framework we may transfer data to them, as they have equivalent safeguards in place; or

  • Where we use certain service providers who are established outside of the UK and EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in the UK and EEA.

3.3 If none of the above safeguards are available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. 

 

4.         Data security

4.1 We take your privacy very seriously and have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breaches and will notify you and any applicable regulator where we are legally required to do so.

 

4.2 In certain circumstances you can ask us to delete your data. See the section entitled ‘your rights’ below for more information. We also may anonymise your personal data (so that you can no longer be identified from such data) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

5.         Data retention

5.1 We will only keep your personal data for as long as is necessary to fulfil the purposes for which we collected it. We may retain your data to satisfy any legal, accounting, insurance, regulatory body or reporting requirements, so for example we need to keep certain information about you for at least 8 years, and may be retained indefinitely, after you cease to be a client in order to comply with legal guidelines.  You have the right to ask us to delete the personal data we hold about you in certain circumstances. See section 6 below.

 

5.2 Where personal information is shared in an enquiry and you do not take up any of our services, all personal and sensitive data will be deleted.

 

6.          Your rights

6.1 Under certain circumstances, you have rights under data protection laws in relation to your personal data.

 

6.2 You have the right to:

 

6.2.1     Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

 

6.2.2     Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

 

6.2.3     Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

 

6.2.4     Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

 

6.2.5     Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • If you want us to establish the data's accuracy.

  • Where our use of the data is unlawful but you do not want us to erase it.

  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.

  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

 

6.2.6     Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

 

6.3        Where we are relying on consent to process your personal data, you may withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

 

6.4        If you wish to exercise any of the rights set out above, please contact us at lucy@lucypaltnoi.com.

 

6.5        You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

 

6.6        We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

6.7        We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

7.         Third-Party Links

7.1 This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

8.         Cookies

8.1 You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

 

9.          Keeping your data up to date

9.1 Where we have a duty to keep your personal data up to date and accurate then from time to time we will contact you to ask you to confirm that your personal data is still accurate and up to date. If there are any changes to your personal data (such as a change of address) please let us know as soon as possible by emailing the address set out at the beginning of this Privacy Notice.

 

10.         Complaints

10.1 We are committed to protecting your personal data but if for some reason you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However we would be very grateful if you would please contact us first if you do have a complaint, so that we can try to resolve it for you in the first instance.

 

CONNECTING INSIGHT LIMITED, 2022
 

 

 

Cookie Policy:

 

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

 

 

 

 

 

 

 

 

 

 

 

We do not share the information collected by the cookies with any third parties.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

 

Except for essential cookies, all cookies will expire as set out in the table above.

CONNECTING INSIGHT LIMITED, 2022

Privacy Policy

D. BOOKING TERMS & CONDITIONS

 

  1. We understand that you (“you”/”your”) would like to engage Lucy Paltnoi, through the company, Connecting Insight Limited (“CIL”) (trading as “Lucy Paltnoi”) (company No. 07331933 England & Wales, registered office address is 85 Woodfield Drive, East Barnet, Barnet EN4 8PD) (“We”/”Us”/”Our”), to provide You with Life, Spiritual and/or Health coaching, Bach Flower Remedies and/or Reiki sessions (“Services”/”Sessions”), on the basis of the Booking Terms and Conditions (“Booking Terms”) set out herein.

  2. You are deemed to have accepted these Booking Terms which will form an agreement between us, together with your completed Questionnaire if relevant (defined in clause 5 below) and Our Privacy Policy ( access), from the date you book a Session via the online booking system on Our website at  www.lucypaltnoi.com or with us directly.

  3. HOW TO BOOK Your session(s) (‘Sessions’) will be provided, subject to these Booking Terms, in person at the location specified when you book (“In Person Sessions”), by Zoom or telephone (“Remote Sessions”).

  4.  You may book a Session using the Online Booking Calendar or during a Session (“Booking”). You must book a Discovery Call prior to your first Reiki, Bach or Coaching Session.

  5. When you book your first Reiki, Bach or Coaching Session, a confirmation email will be sent to you containing a link to a “Questionnaire” for you to please complete and return to Us prior to your Session. This will enable us to have a much better understanding of your situation, health and well-being, so that we can provide your Sessions in accordance with these Booking Terms.

  6. CHARGES The charge rate for Your Session will be set out at the time of booking your Session (exclusive of VAT). We will send you an invoice in advance of each session (“Individual Session”). Fees are payable in full in advance of each Individual Session, payable by the payment details set out on the invoice or via the automated online booking system. In the event of non-payment, We may decide not to provide any further Individual Sessions (including the invoiced Individual Session).

  7.  The number of Sessions you may have will be entirely chosen by you. We typically recommend Sessions should be fortnightly and that a minimum of three (3) Sessions should allow you to notice results, although clients often feel benefits from their first Session.If you would like to continue with your Sessions after the initial Session, then you can either choose to pay for further Individual Sessions or you may opt for Our booking rate for a block of Sessions (“Block Booking”). This is payable in full in advance.

  8. Session charge rates may be altered from time to time. If the price of any services or Sessions increases between the time when you book an appointment and the date of the appointment, the price increase will not apply to your appointment for those Sessions on that date.

  9. SERVICES We will provide the Sessions with due care, skill and ability. We seek to provide you with a professional, confidential, insured and fair Service, that supports you in achieving your goals and objectives. We aim to support, guide and challenge you to step out of your comfort zone into achieving rapid breakthroughs and progress towards your ultimate outcomes.  Other than as set out in this point 9, all warranties and representations are excluded to the fullest extent permitted by law.

  10. Your own intuitive answers will determine your next steps. We will set realistic outcome goals, that you feel you can and want to achieve within agreed timeframes, as an important part of this process. This requires your commitment to aim to achieve these and to provide updates between Sessions on your progress.  

  11. We aim to be empathic, supportive and positive, with a belief in your ability to progress towards your goals, however it remains your prerogative at all times to make your own free decisions regarding your lifestyle and choices. Sessions are non-advisory and We can’t guarantee any particular results. You are responsible for your own choices, especially regarding medical advice you have received.

  12. We are professionally required keep clear and comprehensive records of all Sessions including dates and advice given. Records will be kept in safe custody for eight years from the time of the last Session or if the client is a child, until her/his 25th birthday, or 26th birthday if the client was 17 when treatment ended.

  13. ONLINE SESSIONS Please email your landline phone number or email address (Zoom) to lucy@lucypaltnoi.com so that We can contact you for your Remote Session.  If you only have a mobile phone, then please call +44 207 797 7543 at your allocated Session time.

  14. When using a third party supplier for online sessions your personal and sensitive data will be treated in accordance with our Privacy Policy. If we provide any of our services as a livestream, then we will use reasonable endeavours to make it available and start it at the time it is scheduled to start, but the start may be delayed by circumstances beyond our control.We will not be liable for any such delay.In some limited circumstances, we may need to suspend the provision of an online session for one or more of the following reasons: (1) to fix technical problems or to make necessary minor technical changes; or (2) in the event of illness or other circumstances beyond our control.In the event of any of the circumstances listed above occurring, then we will use reasonable endeavours to give as much notice as possible to you.We will not be liable to you for any costs or losses incurred by you as a result of using any third party online provider for the purposes of attending a session virtually with us.You should make yourself familiar with such providers own terms and conditions and their privacy policies.

  15. Before your online Session starts, please carefully consider 1.     please carefully consider where you will sit. It is important that the connection to the internet is as strong as possible, that you ensure the space is private and that you cannot be interrupted or overheard. You are strongly encouraged to make any necessary arrangements with anyone you may normally share the location with to ensure that your protected space can be achieved.

  16. IN PERSON SESSIONS AT THIRD PARTY VENUE Sessions may be held in person at a welcoming, safe and suitable third-party venue.  You agree to comply at all times with that venue’s policies and rules about that venue (particularly fire safety and health and safety rules).  Any mobility challenges or requirements to use a wheelchair should be notified to Us in advance of any Sessions so that a Personal Emergency Evacuation Plan (PEEP) form may be provided.

  17. You are responsible for your own belongings that you take to any in person sessions. Neither We nor any third party venue will be liable for any loss, damage, theft or destruction of any of your belongings.

  18.  You are responsible for and agree to indemnify us and any third party venue for any accident, personal injury, loss, damage, theft or destruction caused by you at any third party venue.

  19. Please note that other guests, for example other members of family and/or children, are not permitted to attend Sessions with prior agreement.

  20.  Smoking is not permitted at any third party venue where the Sessions are held. 

  21. REIKI SESSIONS      

21.1 General Reiki Sessions intend to guide energy through the body using non-invasive touch without pressure, on different areas of the body fully clothed (removing shoes and coat) whist lying down or seated, such as head, shoulders, knees, ankles, soles of foot. By attending the Session, you consent to this or please let Us know if you prefer Sessions without direct touch.  You agree to inform Us of any pre-existing medical conditions that We should be aware of, so We can tailor the Session to your needs. Examples include (but are not limited to) a condition which may prevent you from lying flat on your back, or if you have any areas that are sensitive to touch.

21.2      Medical Reiki Sessions conducted are not a substitute for medical diagnosis and treatment. Medical treatment at no time will be encouraged to be stopped, reduced or altered. At no time do We provide medical treatment or advice. It is your responsibility to consult with your GP and get approval before any Sessions commence should you feel obliged. You understand that you should never disregard any professional medical advice, nor delay in seeking it, due to something you have learned during our Sessions.

21.3      No Guarantees There are multiple factors that influence the success of individual therapy. Whilst benefits are observed in most cases, there can be no guarantees of success or cure in relation to a condition or its treatment.

21.4      Children Clients under the age of 16 are welcome so long as they are accompanied by a parent or legal guardian, who will be asked to give signed consent to treatment. The parent or legal guardian will be required to remain present for the duration of the Session.

22. BACH FLOWER REMEDIES SESSIONS

22.1      General We will not advise or provide information and/or products to you other than about Bach Flower Remedies during the Bach Flower Remedies Session. We will guide you to select the Bach Flower Remedies that are indicated to you at the time of your Session. Bach Flower Remedies aim to balance emotions using the vibrational energy patterns contained in each of the essences. They contain a small amount of alcohol to preserve the essence. We will provide you with a list of ingredients in the Bach Flower Remedies to Our reasonable knowledge at the time of the Session. It is your responsibility to advise in advance if you have any allergies, or prefer to not be exposed to alcohol, as there are other alternatives.

22.2      Medical Bach Flower Remedies are not a medical treatment. Medical treatment at no time will be encouraged to be stopped, reduced or altered. At no time do We provide medical treatment or advice. It is your responsibility to consult with your GP and get approval before any Sessions commence should you feel obliged. You understand that you should never disregard any professional medical advice, nor delay in seeking it, due to something you have learned during our Sessions.

22.3      No Guarantees There are multiple factors that influence the success of individual therapy. Whilst benefits are observed in most cases, there can be no guarantees of success or cure in relation to a condition or its treatment.

22.4      Children Clients under the age of 16 are welcome so long as they are accompanied by a parent or legal guardian, who will be asked to give signed consent to treatment. Parents or legal guardians will be required to remain present for the duration of the Sessions. The presence of alcohol in Bach Flower Remedies is negligible meaning it is completely safe to be utilised by children and pregnant women, in dilution with water as directed by Us.

23. There may be occasions where We reference books or alternative literature. This is for reference only and should not be taken as a recommendation to treat any symptom. We may also suggest that you seek advice or treatment from medical professionals or other healthcare practitioners who may be also or more suited to support your requirements

24. CANCELLATION You may cancel the Services within 14 days of the date of your purchase of either an Individual Session or a Block Booking (“Withdrawal”) by emailing lucy@lucypaltnoi.com stating your clear intention to cancel or by using the form of cancellation annexed to these Booking Terms at Annex 1. We will then provide you with a full refund of the amount paid by you up to such date, within 14 days from the day We receive your valid notice of cancellation, usually by the method originally used by you to pay for your purchase, less the charge for the Individual Session for the first and/or second Sessions taken in an Individual or Block Booking. You acknowledge that you will lose your right of Withdrawal when the Individual Session or Block Booking have been taken in full.

25. We require 24 hours’ notice if you need to change or cancel a Booked Session and if less than that We reserve the right to charge a cancellation fee at usual charge rate. Regrettably if you are running late, We are usually unable to extend your appointment and no refunds will be due for missed time. In the unlikely event that We may need to cancel a Session, a refund or reschedule will be offered. All Sessions must be taken within six (6) months from the date of purchase, otherwise We reserve the right not to provide the relevant Session nor to provide a refund for it/them.

26. REFUSAL TO TREAT We have the right to refuse or discontinue Sessions at any point and will make it clear you why this is the case. Circumstances where this may apply include, but are not limited to:

i. Recent surgery.

ii. You behave in an inappropriate or offensive manner, causing anyone to feel physically unsafe, disrespected or abused.

iii. You are under the influence of alcohol or recreational drugs.

iv. You become unwell e.g. fever, COVID or an allergic reaction.

v. Red flag symptoms are evident or a notifiable disease is suspected that requires notification.

vi. You are under care for a medical issue that is a contradiction for therapy, or that Reiki is requested to avoid necessary medical treatment, surgery or medication – this will be discussed during the Session.

vii. Where GP consent is required.

viii. If you are late and the Session cannot be completed within the remaining booked time.

xi. Matters are/become evident that must be legally reported.

27. GENERAL DISCLAIMERS You understand that we do not recommend nor make any representation about the efficacy, appropriateness or suitability of any treatments, services or opinions. We cannot guarantee any outcome nor do we provide a diagnosis.  

28. You understand that a consultation with Us is not a substitute for medical or psychological diagnosis and treatment and that you should not disregard professional medical or psychological advice, delay in seeking it or attempt to self-treat due to any information from your appointment(s) with Us.

29. It is recommended that you see a registered doctor or health care professional for any physical or psychological condition that you have. You voluntarily consent to participate in the coaching and/or therapy provided by the practitioner, however you understand that no such therapy is an exact science and no result is guaranteed. You also understand that any life choices that you make, are your own, as only you can choose your life's path. Any mediumistic /channelled /psychic readings or details given in part or in whole during any consultations are for entertainment purposes only.

30. Please note that We do not provide legal advice or guidance of any kind whatsoever during Life Coaching sessions and accordingly no reliance should be placed upon any related discussions, whether express, implied or otherwise. Please seek independent legal advice should you require it at any time. Nothing in this disclaimer will limit or exclude any liability that may not be limited or excluded by applicable law.

31. Your consultation and personalised recommendation is personal to you only. This should not be shared with or recommended to anyone else.

32. Lucy Paltnoi is a Practitioner Member of the UK Reiki Federation and a Member of the British Register of Complementary Practitioners (BRCP). She complies with their Codes of Ethics & Professional Practice, copies of which are available on request by email to lucy@lucypaltnoi.com together with copies of certificates and other qualifications.

33. In accordance with the Laws in England and Wales, treatments, Sessions, remedies and advice will not be offered for cancer, although we may provide Sessions to someone with cancer for an unrelated issue.

34. CONFIDENTIALITY, DATA PROTECTION AND INTELLECTUAL PROPERTY RIGHTS Your Sessions and all Confidential Information (meaning information in whatever form relating to you and your affairs that are confidential to you including (but not limited to): (i) information that We obtain in connection with the provision of the Services and (ii) the fact that We are providing the Services to you) will remain strictly confidential, except for (i) any use or disclosure authorised by you or required by law; (ii) any use or disclosure which We in Our absolute discretion consider necessary or advisable in order to prevent illegal acts or harm to you or to others; (iii) any information which is already in, or comes into, the public domain otherwise than through Our unauthorised disclosure; or (iv) any issues that arise out of the Sessions that We may discuss with Our own coach or supervisor (if any) strictly on a generalised and no-names basis only.

35. In accordance with Data Protection Laws in the UK and GDPR, your personal data (including any sensitive personal data) provided by you during the provision of the Services and your Sessions (including your answers to your completed ‘Questionnaire’) will be subject to the consents set out at the end of your Questionnaire. You explicitly consent to your personal data (including any sensitive personal data) being processed by and on behalf of Us in accordance with the enclosed Privacy Policy.

36. We are the owner or the licensee of all Intellectual Property Rights (‘IPR’) and all other rights in the materials and content that may be used in Sessions and the ownership of the IPR in such material or content will not be transferred to you or to any other person. You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials that are used in the Sessions.

37. You may not make any audio or visual recordings of our Sessions without Our prior written consent. We may from time to time record your Session(s) (subject to confidentiality under point 34 above). You authorise Us to use your image and voice in any such recordings without payment, other condition or need for further consent.

38. TERMINATION We may terminate these Booking Terms at any time in writing to you (‘Termination’), such Termination to be effective from the date of receipt of notice of Termination. We reserve the right not to provide any further Sessions for any reason that we shall deem necessary at our own discretion and without further explanation, in the event of which a full refund will be provided for any Sessions paid for but not yet provided.

39. The provisions of these Booking Terms relating to Confidentiality (34), Data Protection (35), IPR(36), Termination (38 and 39), Limitation of Liability (40 to 43 inclusive) and Governing Law and Jurisdiction (49 and 50) shall continue in full force and effect after Termination of Sessions of these Booking Terms.

40. LIMITATION OF LIABIITY Nothing in these Booking Terms will limit Our liability for death or personal injury caused by Our negligence, fraud, fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.

41. We will not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you agreeing to these Booking Terms and by Us providing the Services.

42. Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of these Booking Terms will in all circumstances be limited to the total price paid by you for the Services.

43. FORCE MAJEURE If We are prevented from or delayed in performing its obligations by your act or omission or by any circumstance outside of Our control, We will not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.

44. COMPLAINTS We always welcome feedback from our clients and, whilst we shall use all reasonable endeavours to provide a high standard of service and care to all clients, we nevertheless want to hear from you if you have any cause for complaint. If you have any complaint about our services or any other complaint about Connecting Insight Limited / Lucy Paltnoi, please raise the matter with Lucy Paltnoi who can be contacted by email at lucy@lucypaltnoi.com.

45. CONSUMER CLIENTS If you are a consumer client (as opposed to a business client), you have certain legal rights with respect to the purchase of services.For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office.If We do not perform the Services with reasonable skill and care, you have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you, you have the right to a reduction in price.If the Services are not performed in line with information that We have provided about them, you also have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you (or if Our breach concerns information about Us that does not relate to the performance of the Services), you have the right to a reduction in price.If for any reason We are required to repeat the Services in accordance with your legal rights, We will not charge you for the same and We will bear any and all costs of such repeat performance.In cases where a price reduction applies, this may be any sum up to the full Price and, where you have already made payment(s) to Us, may result in a full or partial refund.Any such refunds will be issued without undue delay (and in any event within 14 calendar days starting on the date on which We agree that you are entitled to the refund) and made via the same payment method originally used by you unless you request an alternative method.In addition to your legal rights relating directly to the Services, You also have remedies if We use materials that are faulty or incorrectly described.

46. ENTIRE AGREEMENT These Booking Terms constitute the entire agreement and understanding between us (together with the Questionnaire and Privacy Policy). By proceeding with your Session, you agree that you have not relied on any promise, assurance, statement, representation, warranty or understanding (whether in writing or not) made by anyone, that relates to the provision of the Services other than as set out in these Booking Terms.

47. THIRD PARTIES A person who is not a party to these Booking Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any clause of these Booking Terms.

48. No variation of these Booking Terms shall be valid unless it is in writing and signed by or on behalf of each of you and us.

49. JURISDICTION These Booking Terms and any dispute or claim arising from it will be governed by and construed under English law.

50. The parties irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim that arises from these Booking Terms.

Lucy Paltnoi 

Director, Connecting Insight Limited

APRIL 2024

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ANNEX 1 - MODEL CANCELLATION FORM

To: Lucy Paltnoi, Connecting Insight Limited, whose registered office address is at 85 Woodfield Drive, East Barnet, Barnet EN4 8PD.    PLEASE RETURN BY EMAIL TO: lucy@lucypaltnoi.com 

I hereby give notice that I cancel my contract for the supply of the following Services:

………………………………………………………………………………………………………………………

Ordered on ………..………………………………………………………………………………………………

Client Name …………….…………………………………………………………………………………………

Client Address…………..…………………………………………………………………………………………

Client Signature ..………………………………………………Dated……………………..…………………..

CONNECTING INSIGHT LIMITED, 2024

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